Jane describes itself as software "built for regulated health and wellness practitioners". The key word is "regulated": Jane is made for work that has a licence and a board behind it, such as massage therapy, acupuncture or naturopathy. If a board regulates what you do, Jane may suit you better than we do. If nobody does — reiki, sound, breathwork, tarot, astrology — read on.
Is your work in their list?
Worth checking first, because Jane is the closest thing to us in this market and the overlap is real. Their own FAQ names, among others: acupuncturists, athletic therapists, ayurvedic practitioners, craniosacral therapists, holistic health practitioners, massage therapists, naturopathic doctors, osteopaths, shiatsu therapists and yoga therapists — "and over 60 other disciplines".
If your modality is on that list, you are their customer and they have built more for you than we have. Reiki, sound, breathwork, tarot and astrology are not named, which is not the same as saying Jane cannot hold them. But it fits the word "regulated", and "patient", the term Jane uses throughout, including in its terms of use.
Who Jane is built for
Almost every line below is something we do not have at all. This is the honest part of the page, and it is longer than the part about us.
- a clinic with rooms and equipment to schedule, self check-in, automated waitlists
- a team: their licence model charges a half licence for anyone booking under 24 hours a week, and admin staff without bookable hours are "free of charge"
- insurance billing, with a clearinghouse integration
- a client portal and secure messaging, on every plan
- data residency you can point at: they name the regions — Montreal and Calgary, Portland, Sydney, London — and you choose one at sign-up
- a formal compliance package: SOC 2 audited, a public GDPR data processing addendum, a BAA on request, a 99.9% uptime commitment
- free data import, done by their team
- money inside the product: payments, gift cards, packages, payroll
If you need any of these, Jane is the better answer, and we would rather you heard it here than found out later.
Starting, and what it costs to try
Jane has no trial. Their FAQ is unambiguous: "We do not have a free trial". What they offer instead is a demo with their team, their community, and a shared demo account whose login "you can grab on a weekly basis from our Jane Community or Customer Support Team". Signing up needs a card.
Their entry plan is also narrower than it first looks: one practitioner profile, and "limited to 20 appointments / month". If your practice is small and steady that may be exactly right; if it is small and irregular, the twenty-first booking is a plan change.
We have a free plan rather than a trial, so there is no clock and no card. The limits are on the pricing page.
Taking your records with you
Give Jane full credit here, because they say it more plainly than most. "Patient data that our customers collect about their patients… is fully owned by the customer", and Jane "acts as an agent". Their FAQ adds: "your data belongs to you, not Jane… There are no exit fees, penalties, or lock-in periods." That is a stronger commitment than most vendors write down.
The difference is mechanical rather than moral. Reports you export yourself, to Excel or CSV. Chart notes in bulk you cannot: "either the listed Account Owner or an active practitioner can email [email protected] to request this".
The format they send is good — labelled PDFs plus a spreadsheet, "without any special proprietary software". But the batch export is "available one time free of charge at the termination of your subscription", and they do "not provide full batch exports for backup purposes". The link lives seven days and goes only to the account owner, and they suggest asking "at least 1 to 2 weeks in advance".
And one line that is easy to walk past until the day it matters: "Only practitioner-authored charts and files are included in this export, so intake forms and consents are not included". The documents your clients filled in themselves are the ones that do not come with you.
Ours is one file, exported by you, whenever you want, without asking anyone — forms and consent records included.
Where we fit
HoldSpace is practice management for holistic practitioners — voice-first session notes, online booking, and client history in one place, built for people who hold space, not for hospitals.
We fit the practitioner on the other side of the word "regulated": no board, no insurer, no clinic, often no title that a dropdown recognises. One person, a handful of clients, notes that matter more than billing. Dictation and structuring are in the base plan rather than a per-seat add-on, booking needs no client account and no password, and the free plan does not expire.
What we are not is a clinic system, and the list above is the proof. If your work sits on the other side of that word, try it after your next session: press the microphone, say what happened, and read it back tomorrow. What the product actually does and what a session note looks like without the clinic are there if you would rather read first.
FAQ
Can you import my Jane data?
No. Jane will export it for you in a portable format, and we have nothing that reads it — you would be entering clients by hand. Their import team is free; ours does not exist. Weigh that first.
Do you have a free trial?
We have something better for a small practice and worse for a large one: a free plan that does not expire, with limits rather than a deadline. Jane has neither a free plan nor a trial. Limits are on the pricing page.
Where is my data stored?
On our own servers in the EU, on one encrypted volume. We do not offer a choice of region — Jane does, and names the cities. If your regulator cares which country your records sit in, that difference is in their favour, not ours.